FAQs

1. I am not able to register on the Comprehensive E-filing system?
Please Check the instruction on Home page for Esign or Digital Signatures, as applicable, and see if you have followed all the steps prior to registering on website.
2. Can I use any Digital signature for registering/filing of applications?
Currently you can use following digital signatures:
Vendor Signature Class URL:
(n)Code Solutions Class III / Class II https://www.ncodesolutions.com
Safe Scrypt Class III / Class II https://www.sifycorp.com
e mudhra Class III / Class II https://www.e-mudhra.com
Capricorn Class III / Class II https://www.certificate.digital
Verasys Class III / Class II https://www.vsign.in/
Pantasign Class III / Class II https://www.pantasign.com
IDSign Class III / Class II https://www.idsign.app
XtraTrust Class III / Class II https://www.xtratrust.com
SignX Class III / Class II https://www.signxca.com/
ProDigiSign Class III / Class II https://www.prodigisign.com/
3. Para 3: Can I use my USERID and password of earlier version to log in to the Comprehensive e-filing system?
Yes, the existing registered user can log into the portal using their user ID and password. However, you would need to update the account for use with existing Digital signatures, when prompted by the system or via update option in Control Panel of the user account as the services of older version of e-filing have been upgraded.
4. Can one digital signature be used to create multiple login IDs?
No, you cannot create multiple user IDs with single digital Signatures. Digital signatures are the instruments of authenticity & Integrity and should be used by the person who owns it. One should not allow any other person to use his/her digital signatures. Safe custody of digital Signatures is the responsibility of the owner.
5. I am not able to add my digital signatures for registration?
The computer which is being used for Comprehensive e-filing system should have Windows operating system in case digital signatures are opted. However, no installation or configuration is required if the option of Electronic Signatures (eSign service) is selected. Please refer to Information and Instructions Section at the home page of Portal.
6. I am having Mac/Linux OS. Can I use the Comprehensive e-filing system?
MAC/Linux operating systems can be used with Electronic Signatures (eSign service) as eSign service is independent of Operating system as well as browser.
7. My Digital Signature Certificate has expired and I have changed / replaced it with new one. How do I update it?
Open the link “Renew Digital Signature” under the Control Panel in the left Navigation bar and update your digital signature by following the guidelines given therein.
8. I accidentally uploaded wrong Digital certificate while Registration, how do I replace the digital certificate?
Please follow steps mentioned in the previous question.
9. On clicking “Fetch Certificate Details” system shows “NICDSign client is not installed or running…..”, while same has already been installed?
Ensure that browser settings have been done prior to registration (before pressing “Fetch Certificate Details”). Please refer to Information and Instructions Section at the home page of Portal.
10. I am a Registered Patent agent but when I validate my Patent Agent number while registration it gives the message “Agent Code is not valid”. What should I do?
Check the status of validity in the Agent Register given at IPAIRS http://ipindiaservices.gov.in/patentsearch/search/index.aspx .Any shortcomings may be notified to meenakshi.ipo@nic.in / cgoffice-mh@nic.in
11. I need help and information about Comprehensive E-filing system?
Please refer to the user manual given at the home page of Comprehensive E-filing system for all the detailed information and usage.
12. Which forms can I file through Comprehensive E-filing services system?
Almost all the forms given in the Schedule 1 of the Patent Rules can be filed thorough the Comprehensive E-filing services system. It should be noted that the documents like Power of Attorney, Assignments, Certified copies etc. are required to be filed in original at the respective Patent offices.
13. 16: I have filed a form through the Comprehensive E-filing services system successfully, made the payment and got the application number/reference number/receipt but still I cannot view my filing on the inPASS?
Some of the filings are required to be approved by Patent Office before updating on inPASS.
14. Can I edit the drafted form after I have digitally signed it?
You can edit the drafted form till you have not digitally signed it. Once it is signed, it cannot be edited and needs to be re-drafted after trashing the previous one.
15. Following error is displayed on the screen when I attempt to draft a form: “Error has occurred on the form. Please notify development team”.
Click on the “Show Details” link given below the error message. Copy the error details and mail it to ipo-helpdesk@nic.in/ delhi.tmr@nic.in
16. I attempted to pay for a form through the payment gateway but I got a transaction error. What do I do?
In case there is a transaction error:
• Check the status in “Transaction Failure” under PAYMENTS tab.
• Unsuccessful transactions: If the amount is debited from the users bank account and payment gateway shows unsuccessful transaction, the amount will be refunded by the payment gateway to the users bank account.
• If still there is status is not clear email the details to ipo-helpdesk@nic.in along with the Transaction ID.
17. Can I use any Payment gateway to pay for the application fees?
User can use only the integrated comprehensive payment gateway of Non-Tax Receipt Portal (NTRP) of Govt of India for Payment of Fees on portal.The gateway provides payment options of internet banking of multiple banks,UPI and Credit/debit cards payment options.
18. Where can I get the history of all my Payments?
You can view all your Payment transactions in the link given in the left navigation bar under “Payment History”.